In the end, the service is more expensive, being paid for….nothing except providing informations you already have on your screen. customer is being handled by low-cost countries personnel, just repeating what they learned and not customizing their answer to your own concern. customer is not a priority, Amazon decides to hang-up as they don’t have any solution, and decides that you have to wait the period of time they decide customer being hung-up if not satisfied customer being held hostage if the ordered item has suddenly disappeared Leaving aside the fact I was hang-up by an Amazon associate representing the management, and all other associates telling me what I could read!Īs it is not an isolated case, aside from huge money losses (and in this case how is it handled with Epson…), it says a lot about the "Customer experience" or "Customer centricity" mindset being practiced at Amazon: The van stays overnight and suddenly the printer is missing, but in the end, it is me refusing delivery because the order was canceled!?!? Something is definitely wrong but it is being cover-up obviously.
AMAZON YELP CUSTOMER SERVICE DRIVER
To summarize, basically my printer was loaded in the van, the driver stopped 2 blocks away for a while and for any reason it did last, then he decides not to deliver me and goes back to the Amazon center 30 miles away. What?!!? So now Amazon is changing the storyline? This lady, this time, was courteous but told me she cannot tell me anything about this sad situation and will escalate the issue….and I cannot even order another 1 at the same price that I ordered! Now if I check the delivery status, informations have magically changed: I can read that I refused the delivery because the order was canceled before.
I phoned again 2 hours ago, after having selected "cancel this delivery", and spoke to another lady to whom I explained the whole story. After saying I didn’t agree, I did ask to speak to a supervisor, who finally told me literally "I cannot do anything else and I will hang up", that he did while I was continuing speaking. I phone the customer service where I am being told to wait until the 11th of August (in 15 days) to ask for a solution if I have not been delivered in the meantime. The information are not even updated on the tracking. Now today Saturday 07/29/23, same status as 3 days ago. We phone together Amazon customer service over the phone, same thing again, not useful at all, we are even told it is not missing and it will be delivered this same day for sure. So why cannot they help? Being now in Chatsworth, we check, and printer is tagged as "missing" in the system. Well ….the driver obviously stopped here and had the printer loaded in the van there.
The day after I go to this center in Simi Valley, CA where they tell me to go complain in Chatsworth, CA as they cannot help locally.
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